Privacy Policy – ZUWAA E-commerce Website 

Introduction 

At ZUWAA, we value your privacy. The information we collect from users enables us to personalise and improve our services, allow customers to set up user accounts, and make repeat orders faster and easier. This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it. 

By using our Services, including shopping on our website  ( https://zuwaa.com ) , visiting our platforms, or interacting with us online or offline, you consent to the practices described in this Policy. 

What this Policy Covers 

This Privacy Policy: 

• Sets out the types of personal data we collect from you. 
• Explains how and why we collect and use your personal data. 
• Explains when and why we may share personal data within ZUWAA and with other organisations. 
• Describes how we protect the personal data we collect. 
• Explains your rights and choices about your personal data. 

This Policy applies if you use our Services, including: 

• Buying or ordering services/products online or via our customer support. 
• Using our website  ( https://zuwaa.com ) and related platforms. 
• Taking part in promotions, competitions, surveys, or newsletters. 
• Contacting us via email, phone, social media, or in person. 

Definitions 

• “Personal data” means any information relating to an identified or identifiable person (e.g. name, address, phone, ID number, online identifiers). 
• “Processing” means any operation on personal data (collection, storage, use, disclosure, deletion, etc.). 
• “Anonymisation” means removing personal identifiers so the person is no longer identifiable. 

Personal Data We Collect 

Depending on how you use our Services, we may collect: 

1) When you register or create an account: 

• Name, postal/billing address, email, phone number, date of birth, gender, ID/passport number. 
• Account login details (username and encrypted password). 

2) When you shop or browse online: 

• Purchase information (items ordered, payment method, delivery address). 
• Internet/cookie data (IP address, browsing behaviour, device type, geolocation). 

3) When you interact with us (surveys, promotions, customer support): 

• Information you provide in communications. 
• Customer feedback, call recordings, or survey responses. 
• Email or SMS engagement (e.g. which links you click). 

4) Other sources: 

• Publicly available information or information from marketing partners to improve accuracy and tailor communications. 

Why We Use Your Data 

We process personal data to: 

• Provide Services: process orders, payments, refunds, deliveries, and customer support. 
• Personalise experience: send tailored offers, newsletters, and product recommendations. 
• Improve operations: analyse usage, detect fraud, secure systems, and improve products. 
• Communicate: respond to inquiries, manage promotions, and send important service updates. 

Sharing Your Data 

We may share data with: 

• Affiliates & Retail Partners: delivery services, logistics partners, or payment providers to complete orders. 
• Service Providers: technology, hosting, marketing, analytics, or payment processors. 
• Legal Authorities: if required by law or to defend our legal rights. 
• Business Successors: if ZUWAA merges, sells, or transfers part of its business. 

We do  not sell your personal data to third parties. 

How We Protect Your Data 

We apply physical, electronic, and organisational safeguards to protect data, including: 

• Secure transmission protocols (e.g., SSL encryption). 
• Firewalls, antivirus, and intrusion detection systems. 
• Access restricted to staff with a legitimate business need. 
• Regular system monitoring and vulnerability testing. 

However, we also remind users to protect their own accounts with strong passwords and safe devices. 

Retention of Data 

We retain personal data as long as necessary to: 

• Fulfil orders, provide Services, and manage customer accounts. 
• Meet legal and regulatory obligations. 
• Resolve disputes and enforce agreements. 

After this period, data is deleted or anonymised. 

Marketing Communications 

• You may receive promotional communications via email, SMS, or WhatsApp if you opt in. 
• You may withdraw consent at any time by clicking “unsubscribe” or updating your account preferences. 
• Even if you opt out, you will still receive operational messages (e.g. order confirmations). 

Cookies and Tracking 

We use cookies and similar technologies to: 

1. Improve website performance and remember your preferences. 
2. Deliver relevant advertising. 
3. Analyse the effectiveness of marketing campaigns. 

You can disable cookies in your browser, but some site features may not work correctly. 

Your Rights 

Under Cameroonian data protection regulations, you have the right to: 

• Request access to your personal data. 
• Request correction of inaccurate information. 
• Request deletion of your personal data (subject to legal obligations). 
• Restrict or object to processing in some instances. 
• Withdraw consent for marketing. 

Requests can be made by contacting us (see below). 

Contact Us 

If you have questions or requests about this Privacy Policy, please contact us: 
Email: info@zuwaa.com 
Phone: +(237) 622 025 036 
Address: Yaounde, Cameroon 

By using our website and Services, you acknowledge that you have read and understood this Privacy Policy.